PRIVACY POLICY

Privacy Policy

Last updated: October 22, 2026

The venue values your personal data and privacy. This Policy explains how the venue collects, processes, uses, and protects your personal data when you browse the website, create an account, book a court, complete payment, join an activity, or contact us.

1. Scope

This Policy applies to the website, online booking system, membership services, on-site activities, and related customer services operated by the venue.

Third-party websites, social platforms, payment services, and other external services process your data under their own privacy policies.

2. Personal Data We May Collect

Depending on how you use the services, the venue may collect the following data:

  1. Identity and contact data: name, mobile number, email address, and messaging account.
  2. Membership data: member account, sign-in records, account preferences, optional DUPR ID or profile link, and game or tournament invitation preferences.
  3. Booking data: booking date, time, court, number of guests, and class or event registration records.
  4. Transaction data: payment amount, payment status, refund records, and invoice or receipt information.
  5. Customer service data: messages you provide by telephone, email, website form, or social platform.
  6. Technical data: IP address, browser type, device information, website activity records, cookies, and system error logs.
  7. Image data: on-site security camera footage and event photographs or videos taken after appropriate notice or consent.
  8. Other data you voluntarily provide that is necessary to complete a booking, activity, or customer service request.

Payment card data

Complete card numbers and security codes are generally processed by third-party payment providers and are not stored directly by the venue.

3. Purposes of Collection and Use

The venue may use your data to:

  1. Create and manage membership accounts.
  2. Process court, class, coach, or event bookings.
  3. Complete payments, issue transaction records, process refunds, and manage accounts.
  4. Send booking confirmations, changes, cancellations, weather notices, or venue updates.
  5. Provide customer service and handle complaints or disputes.
  6. Protect website and transaction security and prevent fraud or misuse.
  7. Analyze service usage and improve the website and venue services.
  8. Provide promotional, event, and marketing information with your consent.
  9. Comply with laws, requests from competent authorities, and other legal obligations.

4. Retention, Location, Recipients, and Methods of Use

Retention period

Your data will be retained for the period necessary to provide services, maintain the contractual relationship, resolve disputes, and comply with legal requirements.

When the purpose no longer applies or the retention period expires, the venue will delete, stop using, or anonymize the data as required by law.

Location of use

Your data is generally used in Taiwan. If the venue uses overseas cloud, email, analytics, or payment services, some data may be stored or processed where the service provider is located.

Recipients

Within the scope necessary for the stated purposes, data may be provided to:

  1. The venue and authorized staff.
  2. Booking system, website hosting, cloud, SMS, and email service providers.
  3. Banks, card acquirers, and third-party payment providers.
  4. Accounting, legal, information security, and other professional service providers.
  5. Courts, competent authorities, and law enforcement agencies legally entitled to request the data.
  6. Other recipients with your separate consent.

Methods of use

The venue does not sell your personal data.

The venue processes and uses data electronically, automatically, or by other lawful means within the scope necessary for the stated purposes.

5. Cookies and Website Analytics

This website may use essential cookies to maintain sign-in status, preserve booking information, secure transactions, and provide website functions.

If third-party analytics or advertising tools are used, the website will provide notice and choices appropriate to the circumstances.

You may restrict or delete cookies through your browser settings, but some website functions may no longer work properly.

6. Marketing Messages

The venue sends event and marketing messages only when permitted by law or with your consent.

You may use the unsubscribe option in a message or contact the venue to stop receiving marketing. Opting out of marketing does not affect booking confirmations, payment notices, or other essential service messages.

7. Security Cameras and Event Photography

The venue may use security cameras at entrances, exits, and public areas to protect people, property, and venue security. Footage is used only as necessary for security management, incident investigation, or legal requirements.

If photography or video recording is arranged during an event, the venue will provide advance or on-site notice where practicable. If a photograph or video focuses on an identifiable individual or will be used for advertising or commercial promotion, the venue will obtain additional consent when appropriate.

If you do not want your image to appear in public content, notify staff before the activity or when recording takes place.

8. Data Security

The venue takes reasonable administrative and technical measures to prevent unauthorized access, alteration, disclosure, damage, or loss of personal data.

If a personal data incident may affect your rights, the venue will take legally required measures and, where appropriate, notify affected individuals and competent authorities.

9. Your Personal Data Rights

Under Taiwan's Personal Data Protection Act, you may exercise the following rights regarding your personal data:

  1. Request an inquiry or review.
  2. Request a copy.
  3. Request supplementation or correction.
  4. Request that collection, processing, or use be stopped.
  5. Request deletion.

Submitting a request

You may submit a request using the contact methods listed in this Policy. The venue may ask for information necessary to verify your identity and will respond within the period required by law or a reasonable period.

10. Whether Data Is Required

Unless otherwise required by law, you may decide whether to provide personal data.

If you do not provide data required to complete a booking, payment, or identity check, the venue may be unable to provide the relevant service.

11. Minors

A person under 18 who uses services involving payment, membership, classes, or event registration should have a legal representative read and agree to the relevant terms.

The venue does not intentionally collect unnecessary personal data from minors without consent from a legal representative.

12. Changes to This Policy

The venue may revise this Policy when its services, technology, or applicable laws change. The updated Policy and revision date will be published on the website.

If a change may materially affect your rights, the venue will provide additional notice in an appropriate manner.

13. Contact

Operator name
品悅雅運動有限公司
Business registration number
62135643
Business address
No. 472-8, Sec. 2, Baoshan Rd., Baoshan Township, Hsinchu County
Telephone
0960911095
Email
thepicknicclub@gmail.com
Website
www.picknicclub.com